FAQs
Please take a second to read our F.A.Q.!
If your question is not answered here then don't hesitate to contact us!
What do I do if I receive an item that is not working as it should?
If you believe you have received a defective item, please let us know right away BEFORE you remove or uninstall it. We ask that you send up-close and in-focus pictures of the item of concern, and specifically of the top and bottom of the board for the manufacturer if it is a flat item. We generally ask that you include a few pictures of the rest of the build too. Please make sure that all wires are still attached that can be, but moved out of the way as best you can for the pictures. In some cases, video may be helpful too.
Does the price include tax for europe?
No, all of items on our website are no sales tax, and we could declare low value for your parcel if you want to avoid high customs duties.
How can I modify or cancel my order?
If you’d like to make any changes to an order before it has shipped, it is fastest and most efficient to email us for doing so.
When will my order ship?
Orders can sometimes take 2 days to process after placing the order before shipping out. Please keep in mind that if you have a Pre-Order item in your order, the entire order will not ship until all items are in stock. It is often best to place Pre-Order items on their own individual order.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
What happens if my order is lost in transit?
If your tracking has not updated for 30 days, we consider the package lost, and we ask that you contact us right away so that we can help out. Although the package carrier does not generally reimburse us for lost packages, we take care of our customers no matter what. If your tracking shows that your package has been delivered to you, but you did not receive the package; we suggest that you check with your delivery person and the post office, as well as check with any neighbors, especially any that may have a similar house number. Please let us know if you are unable to find it.